Shipping Policy

At Surprise Store, we are pleased to offer shipping services within Canada. Please review our shipping policy to ensure a smooth shopping experience.

Shipping Locations:

We currently offer shipping within Canada and the US only.

Processing and Dispatch:

All orders are processed within 3 business days pending payment verification.
Orders placed on weekends or holidays will be processed on the following business day.

Shipping Costs:

• Ontario and Quebec: When purchase amount is less than $20 CAD, a flat shipping fee of $14.99 CAD applies. When purchase amount is over $20 CAD, a flat shipping fee of $7.99 CAD applies. Free shipping for orders over $45 CAD.
• All other regions within Canada: When purchase amount is less than $20 CAD, a flat shipping fee of $19.99 CAD applies. When purchase amount is over $20 CAD, a flat shipping fee of $14.99 CAD applies. Free Shipping for orders over $69 CAD.
• US: When purchase amount is less than $20 USD, a flat shipping fee of $14.99 USD applies. When purchase amount is over $20 USD, a flat shipping fee of $7.99 USD applies. Free shipping for orders over $45 USD.

Estimated Delivery Times:

Delivery times may vary based on location and shipping method.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor your shipment's progress.

Address Accuracy:

Ensure your shipping address is accurate to avoid delivery issues. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Shipping Updates:

Regular updates on your order's status will be provided, including order confirmation, shipment, and delivery emails.

Contact Us:

For any questions or concerns regarding shipping, feel free to contact our customer support team at support@surprisestore.ca

Thank you for choosing Surprise Store, We're dedicated to providing you with a seamless and efficient shipping experience.